Product specific:

Did you already look at our FAQ section?* [needs to be "yes"]	no yes
Did you already look at our Knowledge base section?* [needs to be "yes"]	no yes
What software product are you using?*	-- please select -- DriveCrypt DriveCrypt Plus Pack PocketCrypt
What program version number are you using?*
What build date are you using? [please see in the program about box]

Hard/Software specific

What operating system are you using?*	-- please select -- Windows XP Windows 2000 Windows NT Windows ME Windows 98 Windows 95 Windows CE don't know
How much RAM Memory do you have on your computer?
What video card are you using?
What kind of disk are you using?*	-- please select -- IDE SCSI other type
What is the system format of your disk?*	-- please select -- FAT16 FAT32 NTFS other type
Are you working with container files or encrypted partitions?*	-- please select -- Container files Encrypted partitions don't know
What is the formatting system used on the encrypted disk?*	-- please select -- FAT16 FAT32 NTFS don't know

  Other hardware than the ones listed above? Please specify in the description box.

What other utility software do you have installed on your machine?
Antivirus software		Version
CD burning software		Version
Other software [please provide version too, if possible]

Detail Description of the problem*

How can we reproduce this problem on our system? [if applicable, please explain how we can reproduce this problem]